Frequently Asked Questions

    Are you looking for information? This page lists the answers to the most frequently asked questions about our products and services. If you can't find the answer you are looking for, feel free to contact us, we will get back to you promptly.

    Custom made mouthpieces, how's that even possible?

    Syos was founded by two researchers in acoustics. By studying on the one hand the physical phenomena pertaining to the saxophone, the clarinet and the mouthpiece, and on the other hand the perception of musicians and the way to describe auditory sensations with words, we are able to associate tonal characteristics with the various geometric elements that make up the mouthpiece (chamber, baffle, tip opening,…).

    How can you be so sure this custom mouthpiece is the right match for me?

    When you order a Syos mouthpiece, we determine the most appropriate geometry based on your answers to our questionnaire. You will receive it within a week and you can try it at home, during rehearsals, concerts, etc. If necessary, your feedback will help us improve the mouthpiece so that it unquestionably satisfies you. The second version we will send your way will be closer to your expectations. You're free to try it out, compare it to the first one and ask for further adjustments. And what's more, one of our acoustics experts will accompany you throughout the process!

    I’d like to test it before buying it. Where can I do that?

    When you order a mouthpiece, you have 30 days (upon reception) to experiment with it at home and you can send it back for an improved version if it doesn't feel quite right. You can also come visit the Syos studio in Paris to try multiple mouthpieces: make a reservation with Sylvie to discover more than 1000 mouthpieces and better understand the differences in geometry and their effect on tonality. We also have dsitributors all around the world, find the closest one on our dedicated map.

    Are Syos mouthpieces for professional use only?

    We make Syos mouthpieces for every saxophonist, professionals as well as amateurs! Each saxophonist has his own sound identity and his own relationship to his/her instrument. In fact, Syos mouthpieces are already used by many amateur saxophonists in France as well as in other countries, and are used for playing many kinds of music (rock, jazz, pop…).

    How much time does it take to receive my mouthpiece when I order?

    As soon as we get your answers to our questionnaire, we start the creation of your mouthpiece. Your mouthpiece will be crafted within 5 to 7 days. We then ship your mouthpiece with UPS everywhere in the world (except Central and South America). Shipping time is within 2 to 4 days for Europe and United States and can be a little longer for the rest of the world.

    Here are the average shipping time we calculated during the last two months in the countries where we deliver regularly:

    CountryAverage shipping time (in days)
    Australia5
    Austria4
    Belgium2
    Canada7
    France2
    DOM/TOM9
    Germany3
    Hong-Kong2
    Israel3
    Italy4
    Japan4
    Netherlands3
    New Zealand11
    Norway10
    United Kingdom3
    United States3
    Switzerland4

    Veuillez noter que dans le cadre d'un échange ou d'une itération, nous enverrons le bec suivant par la Poste régulière, ce qui peut prendre plus de temps. Si vous souhaitez de nouveau un envoi en express, indiquez-le nous et nous vous ferons payer les frais de port.

    I don't know anything in sound aesthetics: how do I know what is appropriate for me?

    The questionnaire we created gives you the possibility to specify your expectations in terms of sound with the vocabulary we provide. If you’re not good with our words, don’t hesitate to call us (+[33] 1 44 54 92 38) for further explanations: we’ll help you to fill out the questionnaire. You can also visit the webpages of our artists where you can listen to sound references.

    I broke my hard rubber mouthpiece, can you make a copy of it?

    We don’t reproduce existing mouthpieces, however we can create a Syos original mouthpiece with a geometry that will give the same sound aesthetics as your previous one, and even try to get a more comfortable and easier mouthpiece to play.

    Can I put your mouthpieces in my mouth without any risks?

    The plastic we use to make Syos mouthpieces has been certified as non-toxic after laboratory testing (EN 71 and CE 1907/2006 standards). In fact, the same kind of plastic is used to make toys for children, which can be put in the mouth without any risks. On the opposite end, with the “ebonite” plastic, some sulfuric acid releases are observed when the mouthpiece is old, which gives it a yellow-green color.