Shippings methods and countries

Syos ships to every country in the world except South America, Central America, Turkey and Russia.

Deliveries are made from Monday to Friday, with the Post Office (tracked shipping) for France, with Colissimo for DOM-TOMs and wih Fedex for the rest of the world.

Mouthpieces shipped as part of an exchange or iterations (custom mouthpieces only) are sent via Delivengo, a non-express shipping service and therefore take longer to arrive.

We will send your tracking number via email as soon as the order is shipped.

Delivery time

The order is sent to the delivery address provided by the Customer, which must be the Customer's home address, the address of a natural person of their choice or the address of a legal entity (delivery to their company). Packages cannot be sent to hotels or post office boxes. The orders are processed as quickly as possible once confirmed.

As the mouthpieces are made-to-order, please expect a manufacturing time ranging from 3 to 7 days (except when Syos is closed for annual holidays). The delivery time then varies depending on the destination country.

Here are the average delivery times for countries we regularly ship to.

CountryAverage delivery time (in days)
United States3
New Zealand11
United Kingdom2

Shipping costs

Shipping is free of charge in all European Union countries (except DOM TOM) for all orders over €100 (excluding VAT). Below this amount, the shipping is charged 2,40€ inc. tax for Metropolitan France and 10€ excl. tax for the rest of the European Union.

For the rest of the world the delivery is 20€ (excluding VAT).

All non-EU orders are invoiced without taxes. Taxes and customs fees may be charged upon receipt of your package.

Specific to the United Kingdom: all UK orders are billed with UK VAT. No extra taxes or customs fees will be charged upon receipt of your package. Shipping costs 24€ (incl. UK VAT).

Can't find the answer you're looking for? We're here to help!

Click the CHAT button in the lower right corner of your screen+33 1 87 66 55
We are available Monday through Friday from 9:30 am to 5:30 pm (UTC+2)We are available Monday through Friday from 9:30 am to 5:30 pm (UTC+2)We will reply within 1 to 3 days