Shippings methods and countries
Syos ships to every country in the world except South America, Central America and Russia.
Deliveries are made from Monday to Friday, with the Post Office (tracked shipping) for France, with Colissimo for DOM-TOMs and wih Fedex for the rest of the world.
Mouthpieces shipped as part of an exchange or iterations (custom mouthpieces only) are sent via Delivengo, a non-express shipping service and therefore take longer to arrive.
We will send your tracking number via email as soon as the order is shipped.
The order is sent to the delivery address provided by the Customer, which must be the Customer's home address, the address of a natural person of their choice or the address of a legal entity (delivery to their company). Packages cannot be sent to hotels or post office boxes. The orders are processed as quickly as possible once confirmed.
As the mouthpieces are made-to-order, please expect a manufacturing time ranging from 3 to 7 days (except when Syos is closed for annual holidays). The delivery time then varies depending on the destination country.
Here are the average delivery times for countries we regularly ship to.
|Country||Average delivery time (in days)|
Shipping is free of charge in all European Union countries (except DOM TOM) for all orders over €100 (excluding VAT). Below this amount, the shipping is charged 2,40€ inc. tax for Metropolitan France and 12€ inc. tax for the rest of the European Union.
For the rest of the world the delivery is 20€ (excluding VAT).
All non-EU orders are invoiced without taxes. Taxes and customs fees may be charged upon receipt of your package.
Specific to the United Kingdom: all UK orders are billed with UK VAT. No extra taxes or customs fees will be charged upon receipt of your package. Shipping costs 24€.
Can't find the answer you're looking for? Get in touch with us!
|Click the CHAT button in the lower right corner of your screen||+33 1 87 66 55 14||[email protected]|
|We are available Monday through Friday from 9:30 am to 6:30 pm (UTC+2)||We are available Monday through Friday from 9:30 am to 6:30 pm (UTC+2)||We will reply within 1 to 3 days|